Managing
Conflict Effectively
Conflict management is one of the greatest challenges
facing most managers and employees. Learn how to negotiate
win-win outcomes by centering on skills that promote
healthy conflict, and by exploring your own conflict
resolution style. This can result in a highly creative and
open environment where productivity is driven by
efficiency, and the focus is on win-win outcomes.
Participants will take a nationally recognized assessment
to determine their preferred style in dealing with
conflict. They then explore ways of effectively adapting
their style.
You will explore:
• How Conflict Can Be Constructive
Conflict is inevitable. Learn to use healthy conflict to
increase productivity and creativity. Explore the
difference between healthy and unhealthy conflict and how
to be more effective in dealing with conflict.
• How To Deal With The Emotional Aspects of Conflict
Emotions are often a part of conflict. Learn to deal with
emotions, both yours and others and not let them get in the
way of content and decision making.
• How to Use Different Conflict Management Styles
We all approach conflict differently. Learn to judge your
own style and how to appropriately adapt to different
styles so that you are using the most effective styles at
any given time.
• How To Have “Crucial Conversations” With
Others
Explore techniques for having difficult conversations.
Examine how to present information so others can hear it,
and how to make it safe for people to be honest with each
other.
• Reaching Win-Win Agreements
Understand the five dimensions of win-win agreements and
how to use them effectively with others.
• Abundance Mentality and Building “Emotional
Bank Accounts”
Understanding the concepts of win-win can change your
perceptions, improve teamwork, and strengthen your
relationships. Learn ways to ensure you don’t
“overdraw“ your relationships.
• What To Do When It Gets Ugly
Explore techniques for dealing with resistance and managing
difficult people. What to do when people get out of hand.