Communicating effectively is key to working well with others. Expressing yourself clearly and listening for the real message can prevent many problems from ever arising. Participants will learn the relevance, benefits, and need for effective listening as well as the necessary skills to be an active listener. Overcoming barriers to clear communication is also discussed. Activities are used throughout to reinforce the learning.
You will explore:
• The Basics Of Communication
Explore the fundamental components of effective communication, and what is necessary for shared understanding between speaker and listener.
• Understanding Communication Styles
Practice using feedback and self-disclosure to improve your communications with others. Focus will be place on:
• Emotional effects (type, level, and content)
• Impact of body language and tone of voice
• Intent (real vs. perceived) of interpersonal communication
• Working Through Communications With Other People
Practice your communication skills with other group members in actual problem-solving and consensus-building activities.
• How Well You Listen (Self-Assessment)
Take an insightful assessment that will help you evaluate your listening habits, pinpointing areas for improvement.
• Barriers Between The Listener And The Speaker
Examine how eliminating these simple barriers can improve understanding for both yourself and others.
• Becoming An Empathetic Listener
Understand more than just someone’s words…look to the meaning beyond his or her words.