Effective
Performance Management Skills
Performance management requires a great deal from both the
manager and the employee. To be effective, both have to be
active participants, communicating and working together
more than just once a year. Participants learn how to
continually maintain communication and feedback, how to
prepare for a performance discussion, how to manage the
actual discussion, and how to follow-up on an ongoing
basis.
Participants will learn to:
• Coach Others For Success
Performance management is more than just an annual
performance review. Learn how to be an effective coach all
year long, with the year-end reviews being simply a part of
the overall process.
• Prepare For The Performance Review
Explore several approaches for setting goals and getting
others involved in the performance process. Learn how to
gather documentation and prepare both yourself and the
employee ahead of time. Practice clarifying roles and
expectations.
• Conduct The Performance Discussion
Use an eight-step process to help you through the
discussion, from setting the tone, to giving and receiving
feedback, to building on the employee’s strengths,
and setting specific goals.
• Follow-Up, The Key To Success
Frequent communication and feedback are critical to
successful performance management. Explore skills to deal
with difficult situations and give corrective feedback.
Gain an understanding of policy and legal concerns and
learn what records need to be maintained.